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Frequently Asked Questions:

Q. My porcelain / fiberglass fixture seems dull in appearance and is hard to clean, what can I do?

A. With our refinishing process we can take the labor out of maintaining its luster and up keep.

Q. How long should my finish last?

A. With proper care and maintenance you expect to get over 5- plus years, how much more depends on your care and maintenance. Keep in mind however, there are refinished tubs out there that are still in use over 15 years!

Q. How long does it take to refinish?

A. Depending on the fixture, anywhere between 3-1/2 and 4-1/2 hours for a bathtub, and up to 5 hours for a complete shower and tub. Drying time is 24 - 48 hours (full cure).

Q. How durable is it?

A. Just as technology has improved in so many ways, the coatings we use at CC&G have surpassed ASTM standards and measures for strength and durability. However, Just like a new surface, a refinished surface can be chipped or scratched if it is abused.

Q. Will my tub look painted?

A. Most definitely not, in fact most people would have a hard time distinguishing the difference between a new tub and a refinished one. Refinishing is that good if it is done right.

Q. I have a leaky bathtub liner - Do I need a new tub?

A. No, Custom Coat & Glaze can remove your old liner and reglaze your tub for a brand new finish.

Q. I'm doing a bathroom remodeling project, does Custom Coat & Glaze offer services besides fixture reglazing.

A. Yes, Custom Coat & Glaze has a licensed and insured plumber to remove or replace any bathroom fixtures.

When Selecting a Contractor/Consumer Protection

When shopping around for the best deal, keep in mind:

That for, most companies that are not local,cannot and will not deliver on what they promise. They rely on newspaper ads where they offer low prices, instant advertising and nothing more. These companies also use an 800 toll free number, which should give some indication that they are not local, in fact they are most likely out of state operators who run ads, seasonally (usually from either neighboring states, down south, or better yet Canada ) some of these fly by night operators work 3 seasons, then leave for the winter, come back in the spring, usually under the pretext of another company name, and offer you incredible warranties at a cut rate price, this is where the term was coined - you get what you pay for - was derived. If there is a problem with your fixture will they come back? This happens more often than not in most trades, although unfortunate, this could happen to you.

CC&G wants YOU to know that you can educate yourself on the matter of finding the right quality company to do the work at a competitive price.

So when choosing a refinishing contractor, find out how long they have been in business, are they members of the Better Business Bureau, do they have a local number and address? Do they have a format on their web site that's easy to follow (that's of course, if they do at all ) and is it understandable?. Were they courteous in answering your questions? 

CC&G feels compelled to mention this topic on the basis of past experience. Since 1997, We have received numerous calls from clients who were not only dissatisfied with the work but couldn't get these operators to come back under a warrant call. These clients all claim if they had not thought of low prices and too good to be true warranties to be the determining factor, they most likely would have chosen a local contractor instead. In closing, CC&G is not insinuating that ALL out of state contractors operate like this, we are basically Conveying our experiences to you so you can make this rational decision yourself.